What We Do
Elevate Performance Group has combined our strengths, experience, and passion
for service to create a platform of training and support tailored to meet your
specific and unique needs. We build upon an organization's strengths
and identify its challenges and opportunities. Using this as a foundation,
we then create customized training programs and consultative strategies.
Our mission is to motivate, educate, engage, and ultimately elevate your team’s performance and success.
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Team & Leadership Development
EPG is passionate about helping organizations strengthen their teams and leadership to support improved productivity, effectiveness and success. Based on your team’s specific needs we can develop and facilitate customized learning and coaching to help cultivate and retain strong leadership, improve communication, resolve conflicts, and foster a collaborative culture.
Specific areas of expertise include:
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Foundational skills for future leaders
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Building and retaining successful teams
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Coaching for growth and development
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Giving EPIC feedback
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The 5 essential characteristics of a successful team
The Enneagram
Have you ever wondered why you think, feel or behave the way you do? Or perhaps you have wondered this about others around you. Knowing your Enneagram personality type can help you gain a deeper understanding of your strengths, automatic habits, motives, and growth opportunities.
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As certified Enneagram facilitators, EPG will guide your team through an insightful and engaging half-day workshop to discover the 9 Enneagram types highlighting traits, strengths and blind spots for each. Since effective communication is the foundation of all successful teams, we will spotlight communication styles for each type to enhance interactions and improve teamwork. Then we will explore team Enneagram personalities with the objective of fostering an environment of teamwork, collaboration, and accountability.
Relational Sales
A good sales effort is the heart of any successful business and serves as a primary source of revenue generation.
EPG coaches Relational Sales, which emphasizes building and maintaining strong, long-term relationships with customers. We develop and facilitate customized learning for your team specifically related to:
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The fundamentals of the sales process
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Handling inquiries
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Prospecting for new business
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Developing sales plans​
We apply these same principles when training the reservation teams of hotels, vacation rentals and attractions to improve the conversion rate of inquiries to booked business.
Customer Service
Every business needs loyal customers to prosper. EPG will demonstrate how a passion for creating extraordinary experiences for every customer every time will translate into raving loyal fans of your business. We will walk through your customer’s unique journey and inspire your team to elevate their customer service skills and create memorable moments along the way.
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When the inevitable happens and the customer’s expectations are not met, we will coach your team on how to handle these situations with empathy and professionalism to ensure effective service recovery.
Organizational Mission Statements
Does your organization have a great mission statement? Can members of your team easily convey your company values? Anything short of a resounding YES may suggest that it is time to assess and take action.
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A great mission statement can inspire and motivate team members to work together for a common goal and is the guiding principle that serves to shape your desired culture. EPG will guide your organization through a process that includes collecting input from multiple layers of the organization. We will then work with leadership to develop a cohesive and meaningful mission statement and supporting values that shape your culture.
